Home Rescue

"Ko te whakaora, he hīkoi whakāmarama. Māna anō tōna ake ara whakaora e whakarau"

"A journey of discovery where an individual leads their own unique process of moving forwards"

Home Rescue

Supporting people to retain suitable and affordable housing during periods of potential housing instability is a key goal of the Home Rescue Service.

Serious mental illness sometimes results in people losing their housing when they are either admitted to hospital or due to the impact of their illness on their ability to manage. Home Rescue has been developed in response to that issue.

The Home Rescue Service provides urgent intervention where there is a risk of housing loss due to a deterioration of mental health, or ongoing barriers to maintaining the tenancy. The Service can provide:

  • Environmental cleans and rubbish removal
  • Liaison with landlords to address issues of rent arrears
  • Assistance with the care of pets during inpatient stays
  • Assistance with neighbour disputes

The housing worker will then work with the person on a plan to address the causes of the crisis and attach supports to prevent this in the future.

Specialist Mental Health Case Managers and Social Workers can make referrals to the service, on behalf of people experiencing serious mental illness. Early intervention is ideal, avoiding the potential for a person to be homeless, or facing homelessness in hospital. Taking care of the housing issues frees up case managers to concentrate on clinical assistance for the person.

The service responds to referrals within 24 hours (excluding weekends).

By intervening to assist, Home Rescue helps to resolve problems that if left alone could threaten a person’s future tenancy or living arrangements.